• 11 Challenges for 2011 Advertising

    / Comments (0)

    New Year’s resolutions? No, thanks, I have resolved not to have any.

    Why should I put my head in a vise to find out how I’ll handle the pressure?

    Still, I feel I should do something in anticipation of the new year. Instead of introspection, I’ll try extrospection. (Yes, it’s a word – “seeking external or societal evidence or information.”) Let’s ponder what 2011 might be like for the ad biz.

    Here are 11 challenges we’ll be wrestling with in the New Year:

    This recession is getting old.

    Expectations are rising for economic growth in 2011. Many economists expect that we’ll see up to 4% growth in the GDP.

    With corporations and investors holding huge cash reserves – trillions in total, it is estimated – it’s time for forward thinking companies to invest more in advertising, marketing and public relations…to drive sales.

    We in advertising need to better advertise the benefits of advertising. We’ve been cautious in urging clients to do more, because we’ve heard them express caution during this recession. But as consumer and business spending picks up in the new year, we should move confidently in helping clients pounce on new, unexpected opportunities.

    Social media can be over-rated.

    My company does a lot of web work, and we’re proponents of using social media correctly to promote clients. But with nearly all businesses moving into social media, it’s not easy for a company to draw huge numbers of fans. Being on FaceBook is great, but without loyalty programs and related web marketing to drive traffic to your page, you’re not going to have many faces looking at yours. Consumers can be a fickle bunch.

    We need to help clients understand the proper uses and realistic expectations for social media. Social media can be very cost-effective if you have the right offering, strategy and execution, but it’s not an all-purpose solution.

    Where’s our 3-D advertising?

    If you look at movie revenues in recent years, you’ll see that 3-D animated movies have been especially successful.

    Where’s the equivalent breakthrough in advertising technology? 3-D television is on its way. Maybe smell-o-vision with vibrating-recliners will transform the “home theatre.” Meanwhile, we might as well start thinking about 3-D TV spots.

    Micro-targeting can be like micro-managing - annoying...

    There’s no question that online advertising will continue to be more specialized in targeting -- reaching people not only based on demographics, but on their particular tastes as revealed by past purchases and preferences. Surely you’ve seen plenty of news stories about how professional investigators can easily access someone’s computer files and find out all about them – their associations, spending, etc.

    Web crawlers will be feeding information to marketing agencies in new, and sometimes disturbing, ways. As a result, advertising will be more intrusive…and more people will resent advertising as insidious. How should we view, and respond to, this trend?

    Nudging clients who need to be prodded.

    The need to prod clients without seeming too pushy is a common challenge in business. You don’t want to aggravate them, and yet you realize that if you don’t press them a bit, they tend not to act.

    This is particularly challenging in online marketing. You create or redesign a new website for a client, and yet you notice that they only make occasional updates and tend to let the site go stale. Yikes! You implore them to keep it fresh, but it’s often at the bottom of their “to do” list. If the site hasn’t been revamped in 18-24 months, chances are it seems old and boring to the visitors you need to impress and persuade.

    Blogging isn’t a new word for bragging.

    Do we really need every business to have its own blog? If they have a blog, shouldn’t there be some requirement that they write interestingly… offering something more than the bland and boring company line? If blogging is just another form of propaganda – like advertorials – doesn’t it lose some appeal and authenticity as personal opinion?

    Humor can be a serious risk.

    When you think of fun in advertising, you might recall creating humorous ads. Comedy is never easy, of course. It’s fraught with risks: You might offend someone easily offended, or turn off people who don’t “get” the joke, or worse, disappoint your client who, after seeing the ad over and over, finds it less and less amusing.

    I suppose trying to develop a humorous ad with near-universal appeal won’t be any more difficult in 2011 than past years. However, have you noticed a more serious sensibility with people since the onslaught of recession? It’s not as if everyone has lost their sense of humor, but many don’t seem as inclined to laugh at the absurd. And businesses reflect that more serious attitude, as well. They figure that more consumers are bargain-hunters and need to be sold on benefits and advantages, rather than tickled in the funny bone. Still, the right kind of humor can open minds and create great buzz.

    How do you protect corporate reputations in a tangled web world?

    Businesses increasingly see the importance of monitoring and defending their honor online. There are a lot of nasty people out there, and if you don’t believe it, check out the “reader comments” at the end of any news article or op-ed about politics.

    Some consumers – or perhaps employees of competitors, just pretending to be ordinary consumers – write some pretty vitriolic complaints about companies, including their advertising. Many in the ad biz aren’t directly involved in online marketing, so they don’t worry too much about criticism from a few cranks. But the corporate clients are often sensitive to attacks that potentially could go viral, therefore the ad agencies need to pay some attention to it too. On the other hand, you can be too sensitive to criticism. If those who create ads have to worry about every possible way an ad might be skewered, well, that doesn’t help the creative mood. If you’re too risk-averse, you’ll probably produce a safe, lame ad that has little effect.

    “Creative collaboration” is often not creative, nor collaboration.

    Surely you’ve noticed that some marketing people have increasingly turned the creative process into a committee exercise. They discourage individual brainstorming and favor only those ideas and language that emerge from group-think…where everyone can feel, and claim, credit – or deny blame – for whatever happens to be crafted in compromise.

    But the most creative ideas come from individual minds and not Reg Departments. We are not the Borg. And true collaboration is cooperation between individuals, rather than compromise in a meeting, where an executive’s clout often speaks louder than their words.

    Personalizing the impersonal.

    I’ve had clients say “We want to be more 2.0. You know, reach-out to consumers”. Corporations increasingly want to engage with, and be responsive to, consumers, yet when you look at their websites and marketing, they seem increasingly impersonal. On the web, corporations have unprecedented ways to interact with consumers in an animated way, but how can that be done effectively? How can companies be more personal and more personable, without seeming contrived?

    The viral vision.

    We know that truly viral videos are those that are surprising, entertaining, and sometimes useful. But some companies have the unrealistic idea that “going viral” is not all that difficult, and they can just package their pitch in a clever way and that will do it. No, sorry, it’s not so simple.

    However, feel free to prove me wrong. Just forward the link to this commentary to ten of your friends, and ask them to do the same…and don’t forget to mention the Nigerian prince who will pay them 150% interest on any money they loan him…

    Alex Poulos is the President at LaunchPad Media.

    LaunchPad is an award-winning creative agency specializing in interactive media production – creating websites and driving traffic to them through advertising, search optimization, and PR. Headquartered in Watertown, Massachusetts, LaunchPad serves clients throughout the U.S.

  • What I Learned This Year: Steve Phillips

    / Comments (0)

    We asked the most respected creative visionaries in Boston to create a piece, entitled "What I Learned This Year."

    Here's what Steve Phillips, president of Phillips Design Group had to say.

    Top 10 Things We Learned in 2010

    1. We're entering a new era of branding.

    2. You have to create more meaningful experiences to engage customers in your brand. Communication alone does not work!

    3. Brands connected to a higher social value have greater appeal than brands that aren't.

    4. In many categories, “low cost” and “great service” are becoming commodity attributes and won’t differentiate brands over the long term.

    5. It's never been more important to ground strategic thinking in internal as well as external audience insights.

    6. If you aren't measuring, you aren't learning. If you aren’t learning, you are guessing.

    7. Design has never been more important.

    8. Alignment is the most critical aspect for effective brand building. Not only does the brand vision have to be in synch with the marketplace needs, but the organization must align their objectives, strategies, resources, and timing to succeed.

    9. Brands that move harmoniously across channels are more valuable than brands that don’t.

    10. Despite popular reports, big ideas are not dead!

  • What I Learned This Year: Michael Gatti

    / Comments (0)

    We asked the most respected creative visionaries in Boston to create a piece, entitled "What I Learned This Year."

    Here's what Michael Gatti, Creative Director at The Barbarian Group had to say.

    What I’ve learned this year.

    2010 was the year of identity crises. No one was immune: fledgling newcomers were put to the coals as hard as their middle aged establishment-type peers, and very few came out unscathed. Mainly I learned that, in the same way you can’t return from a “spa retreat” with a significantly diminished proboscis and expect everyone to play along, neither can you revamp a well-known brand logo and expect the Twitterverse, Blogosphere, or greater Interwebs to be silent about it. Under such immense pressure, there are several ways to play your response. Here are a few of my favorites from this year:

    Cave like a Chilean mine.
    It took Gap all of six days of merciless Internet ridicule to abandon their new logo, presumably five days, twenty-three hours and fifty-five minutes longer than they spent designing it in the first place.

    Speak your customers’ language.
    I know everyone calls it “The Y”, but does this mean Christian men are no longer welcome to associate there?

    Ignore the criticism. Loudly.
    “We disagree” is how Steve Jobs responded to one critic of the new iTunes logo. “…asshole” is presumably how that sentence would have continued.

    Accept your limitations, and embrace them.
    MTV realized that if it’s been years since you were in the business of showing music on television, it’s probably time to remove “music television” from your logo.

    …but know when to stop.
    Just because you’re Starbucks’ bland, adopted brother doesn’t mean you need to look like it.

    Let your product speak for itself.
    It may not be the hit of design blogs, but as long as Comedy Central continues to crank out The Daily Show, The Colbert Report, Futurama, and South Park, I’d say it doesn’t really matter.

    Launch a preemptive strike.
    This redesign might be the best $5 Urban Outfitters ever spent.

  • What I Learned This Year: Adam Larson

    / Comments (1)

    We asked the most respected creative visionaries in Boston to create a piece, entitled "What I Learned This Year."

    Here's a nice piece from Adam Larson, founder of Adam&Co. It's called, "All that's good is born from dreams." Dig it.

  • What I Learned This Year: Mitch Levy

    / Comments (0)

    We asked the most respected creative visionaries in Boston to create a piece, entitled "What I Learned This Year."

    Here are some personal reflections of what Mitch Levy, SVP of Creative at Digitas, Boston learned this year.

  • What I Learned This Year: Pete Favat

    / Comments (0)

    We asked the most respected creative visionaries in Boston to create a piece, entitled "What I Learned This Year."

    Here's what Pete Favat, Chief Creative Officer of Arnold Worldwide's Boston office had to say.

    This year I learned how to re-learn.

    Let me explain.

    Throughout my career I spent a majority of my time learning how to do what we do.

    And most importantly, doing it well. Learning how to get to great insights, learning how to create a strong brand, as well as learning how to launch a new brand, I had to learn all the disciplines that go into creative execution, how to manage a creative department and shape a culture for a company.

    Needless to say, it was a lot to learn. I think I have done pretty well.

    But today, I feel it is all changing. The way we get to insights, the way we create brand image and brand messages. The way we execute creatively. All changed. Layer on top of that new technology and the channels that seem to be springing up every day requires a lot of learning.

    We are moving faster, we are more responsible, we are held more accountable and the way we design conversations is a huge shift in thinking.

    Our basic goal hasn't changed, but the way we get to it and how things are executed has.

    It’s kind of like once you think you have it all figured out, you don’t.

    Some may see it as a royal pain in the ass. It may make life seem more difficult.
    Maybe that's true.

    The way I look at it, re-learning this industry is far more challenging and therefore more exciting.

    When I was young, I used to think someone who worked in a business for 25 years (me at this moment) must know everything there is to know about what they do and how they do it. How cool.

    But now I am re-learning that thought too. If you think you know everything there is to know? How boring.

    Peace,

    Pete

  • Vote for the 2010 Boston Agency of the Year

    / Comments (228)

    After another odd year in this industry, which saw inclines, declines and flat lines, we proudly present our first annual 2010 Boston Agency of the Year poll.

    Our criteria for the most deserving agency is as follows. Feel free to add your own when you cast your vote.

    1 – Authenticity, creativity and consistency of output.
    2 – Success in retaining clients and winning new business.
    3 – Strength of billings.

    Who gets your vote? Let's hear it in the comments below.

  • What I Learned This Year: Ted Page

    / Comments (0)

    Ted Page, Principal and Creative Director at Captains of Industry

    The three most important things to know about growing a business: Culture, culture, and of course, culture.

    A lot of things that I continue to learn about running an agency are right out of business 101 – the kind of things any decent MBA program would teach me, but here at Captains of Industry I’m learning on the fly in the real world, without a professor to guide or grade me. The beauty of learning this way is that I (and my business partner, Fred Surr) can take the most basic business principals and build upon them in our own way, non-theoretically, and begin to see the results relatively quickly.

    One of the first things any business guru will tell you is to “get the right people in the right seats.” Sounds simple, right? Hire great people who are really good at what they do. In 2010, we took this premise and, as we say around here, we Captainized it. Yes, we hired great people – people who are talented, smart and entrepreneurial. Total team players. The extra ingredient was love. Any time we interviewed anyone, we asked ourselves, do we LOVE this person? We looked for that feeling of, “Oh my God, I can’t let this person out of the building, because they might take a job somewhere else!” We knew we could hang out with this person all day. We could enjoy a beer or two with them at the airport when our flights were cancelled. We would happily spend hours in the conference room brainstorming, or shooting the breeze. Once we had that feeling about a job candidate, then we had other employees interview them. If the other employees, unprompted, used the word “love” in their description of the candidate, then we’d make the hire.

    Over time, we’ve gathered a whole group of people who really love working together. They love coming to work every day. They love working with our clients, and the clients love them right back, and hire us to do more and more work. Our attrition rate is near zero, and we’re getting better resumes sent to us for consideration. Our culture contributed a lot to the growth of the company in 2010. But the best thing about this culture is that it makes for a fun, creative, productive and profitable company that’s great at any size.

  • What I Learned This Year: Gary Greenberg

    / Comments (2)

    Gary Greenberg, Executive VP and Chief Creative Officer at Allen & Gerritsen

  • What I Learned This Year: Steve Connelly

    / Comments (0)

    Steve Connelly, President and Chief Creative Officer at Connelly Partners

    I was asked by the good folks at The Egotist to give some sort of a review of 2010. And most people would view this as an opportunity to reflect on lessons learned over the past 12 months. A look back at industry highs and lows. Stories of facing obstacles and the economic Armageddon of 2010 yet overcoming with motivating success stories from the Adguy soapbox. Me, I’m guessing you don’t want to read any of that crap. I’m guessing you couldn’t be happier to see 2010 in the rear view mirror. Get this year over with and get on to the next one. So let’s lighten things up a bit…let’s get blissfully superficial.

    See, I’ve always forgotten things. I like to think that it’s not because my head is too empty but rather too full. My kids would disagree. But my head is akin to a man’s closet, packed with stuff and none of it neatly put away. Much of what’s in there is trivial, but I can’t get that stuff out from between my ears. I walk the world everyday with a mind filled with useless facts (did you know the University of Southern Illinois nickname is the Salukis? I did). Thus my life is dependent on a Blackberry filled with reminders, alarms, and important events. Which for this conversation is a perfect way to look back at 2010. Let’s roll the magic Blackberry ball and see what pops out each month:

    Um, uh oh. January 2010 is totally blank in this thing. Empty. But I swear I did stuff in January…. really I did. Wait a minute; I think January was the month I got a new Blackberry because the previous one crapped out. I freaked out. My tether to the organized world was gone. How would I survive? Yet somehow almost 12 months later, here I am. Lesson number one for all of us in advertising - no matter how bad the year looks, the sun keeps coming up. We’re all still here.

    I have an interesting entry in February. There was a radio assignment I was working on. And as I was exploring directions, I wrote a radio spot specifically for Ray Welch to read. All the pauses. All the big words. I could hear Ray’s luscious voice caressing every sentence, making something better of my copy than I ever could have. The fact that Ray passed away several years ago didn’t deter me. I always enjoyed writing for Ray. I enjoyed writing this script for him as well. I miss him terribly. But I know that every time God needs to reach the angels, he has the best copywriter ever up there to write for him. Sure Ray could always turn 60 seconds of copy into 77 seconds, but if anyone can be flexible with media, God can. Ray was a dear friend.

    Had a radio and TV VO session on March 9th. Funny spots. Cool thing about the day was how little I was involved. I was ornamental and had no problem with that. I had a little germ of an idea, and a whole team of CP people ran with it, improved it, created the hell out of it and made it a gazillion times better. We would end up winning a Hatch for our work that day at Soundtrack. Lunch was great….I spent a lot of time with lunch. Pizza. That was a good day.

    On April 13th I had my first meeting with the folks at Dey Pharma, the people who make Epi Pens. They became a client a few weeks later. We had found a pharma client more interested in our experience marketing to moms, than our experience marketing drugs. Which was sorta limited. Ok, we had none really. This was going to be a good year.

    May 20th was my Dad’s birthday. Thanks Dad. Advertising is hard work. I got my work ethic from my dad, who worked as a truckman extraordinaire his whole life. Always worked hard. Always found time for us kids. The birth of Balanceology.

    Maybe you’ve seen our Samsonite TV spot? The one with the bull charging the red Samsonite Spinner bag? Pretty cool spot huh? The bull was great to work with. Kept the pooping on the set to a minimum. First presented the idea on June 2nd.

    July 20th. Looked at the year to date. Determined that the year was strong enough to allow us to take our agency trip to Disney again. Been able to do it 10 out of our 11 years. Spouses, kids, partners all welcome. What the hell…what am I going to do? Spend our meager profits on cool cars and man-earrings? Nah. Is Disney a bit cheesy? Of course…it was founded by a mouse. Duh.

    September 2nd. My anniversary. Nuff said.

    October. The Blackberry is chock filled this month. Look at all the dots on the electronic monthly view. Man I was busy. But this is every agency’s busiest month. The month where everyone starts to look and plan and elevate expectations for the next year. The kind of month that reminds you why you got into advertising in the first place. Energy is everywhere. I love October. Perfect that October ends with bags of candy and chocolate. We’ve been on a sugar high all month.

    November 12. Had a top-secret breakfast meeting with another agency about becoming part of Connelly Partners. Very exciting. Can’t tell you any more than that. I can tell you I had an eggbeater omelet with spinach and dry toast. We pitched two new accounts I can’t tell you about either. Sorry.

    December: The Egotist asked me to write something about 2010. I forget why. Better go check my Blackberry.

    The Year in Review. 2010. From Steve’s Blackberry. Don’t fixate on just the big things from the last 12 months. Cherish the little things that make up your year and your life. Your life is details. The little things end up adding up. They define you. Look back at 2010 and look in all the little nooks and crannies of the year and smile.

    Happy New Year. And, as the politically incorrect among us would say, Merry Christmas.